Divine Kween

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Divine Kween

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Return and Refund Policy

RETURNS
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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original
packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at 1divinekween@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your
goods may take longer than expected.
You can always contact us for any return questions at 1divinekween@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item, so that
we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item. As above, your item must be in the same condition that you received it, unworn or unused, with
tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 1divinekween@gmail.com.

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